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Privacy Policy

Privacy Policy

Ceramicando Argila Estampada ("we," "us," or "our"), a privately held company headquartered in Cotia, São Paulo, Brazil (CNPJ/MF #41.942.884/0001-80), takes your privacy seriously and is committed to protecting the personal data of our customers, partners, suppliers, and users ("Users" or "you") of our website ceramicando.com.br and any associated platforms (collectively, the "Store").

This Privacy Policy ("Policy") explains how we collect, use, and disclose information from your visits to the Store and communications with us. It applies only to data collected through the Store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE TO THE TERMS HEREIN.

This Policy outlines your privacy rights, our practices, and your choices regarding the Personal Data we process. For questions, contact us (details below).

Third-Party Links:
This Policy does not apply to third-party apps, services, or social media platforms linked from our Store. We do not control their privacy practices. Review their policies before sharing data.

If you share others’ Personal Data, you confirm you have their consent to do so under this Policy.

Definitions

  • Personal Data: Information that directly/indirectly identifies you (e.g., name, CPF, IP address).
  • Sensitive Personal Data: Racial/ethnic origin, religious beliefs, health data, etc. (We do not collect this).
  • Data Processing: Any operation performed on Personal Data (e.g., collection, storage, sharing).
  • Data Protection Laws: Includes Brazil’s LGPD (Law 13.709/18), GDPR (EU), and other applicable regulations.

How We Use Personal Data

We process data to:

  • Fulfill orders and deliver products;
  • Verify/correct your information;
  • Personalize your Store experience and marketing (with your consent, where required);
  • Contact you via email, WhatsApp, or SMS (for order updates, promotions, etc.);
  • Comply with legal obligations or prevent fraud.

LEGAL BASES: We process data based on (1) contract performance, (2) legal compliance, (3) legitimate interest, or (4) your explicit consent (for marketing, where applicable).

MINORS: The Store is not intended for users under 16 (or 13 in the US). We do not knowingly collect their data.

Data We Collect

  1. Provided by You:
    • Contact details (name, email, phone, address);
    • Order/payment information;
    • Communications (e.g., inquiries via forms).
  2. Automatically Collected:
    • Device/browser data (IP, OS, browser type);
    • Usage data (pages visited, clicks);
    • Cookies/pixel tags (see "Automated Data Collection" below).

We do not collect Sensitive Personal Data.

Data Sharing

We may share data with:

  • Service providers (e.g., payment processors, shipping partners) globally, including in the US, Argentina, and Brazil;
  • Legal authorities if required by law;
  • Third parties in case of mergers/acquisitions.

International Transfers: Data may be transferred globally, with safeguards (e.g., GDPR Standard Contractual Clauses).

Automated Data Collection

We use:

  • Cookies: To improve functionality and personalize ads. Manage preferences via browser settings:
    Chrome | Firefox | Safari.
  • Pixel Tags: To measure ad performance. Opt out:
    Facebook | Google | Bing.

Your Rights

You may request to:

  1. Access, correct, or delete your data;
  2. Restrict processing or data portability;
  3. Withdraw consent (where applicable);
  4. Opt out of marketing (via unsubscribe links or by contacting us).

Submit requests via WhatsApp or email. We may verify your identity before responding.

Security

We implement technical/organizational measures to protect data. However, no system is 100% secure. Notify us immediately of suspected breaches.

Policy Updates

We may revise this Policy and will post changes with an updated date. Continued Store use constitutes acceptance.

Contact Us:
For questions or requests, reach our Data Protection Officer via:

Last Updated: 2025, May.